Terms & Conditions

Terms & Conditions and Customer Information

OVERVIEW

This website is operated by Vivenity. Throughout the site, the terms “we,” “us,” and “our” refer to Vivenity. Vivenity offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service,” “Terms”), including those additional terms and policies referenced herein and/or available via hyperlink. These Terms apply to all users of the site, including without limitation browsers, vendors, customers, merchants, and content contributors.

Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions, then you may not access the website or use any services.

Any new features or tools added to the current store shall also be subject to the Terms. You can review the most current version of the Terms at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. It is your responsibility to check this page periodically for changes. Continued use of the site following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the e-commerce platform that allows us to sell our products and services to you.


SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms, you confirm that you are at least the age of majority in your province or territory of residence, or that you are the age of majority and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms, viruses, or code of a destructive nature. A breach of any of these Terms will result in immediate termination of your Services.


SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (excluding credit card information) may be transferred unencrypted and may involve (a) transmissions over various networks and (b) changes to conform to technical requirements. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, or exploit any portion of the Service.


SECTION 3 – ACCURACY, COMPLETENESS & TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only.


SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. We reserve the right to modify or discontinue the Service at any time without notice.


SECTION 5 – PRODUCTS OR SERVICES

Certain products or services may be available exclusively online through the website. These items may have limited quantities and are subject to our return policy.


SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to cancel or modify any order. You agree to provide current, complete, and accurate purchase and account information for all transactions.


SECTION 7 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

You expressly agree that your use of the service is at your sole risk. All products and services are provided “as is” and “as available.”


SECTION 8 – OPTIONAL TOOLS

We may provide access to third-party tools over which we have neither monitoring nor control. Use of such tools is entirely at your own risk.


SECTION 9 – THIRD-PARTY LINKS

Certain content, products, and services may include materials from third parties. We are not liable for any third-party websites or materials.


SECTION 10 – USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS

Any comments you send to us may be edited, copied, published, or otherwise used by us without restriction.


SECTION 11 – PERSONAL INFORMATION

Your submission of personal information through the site is governed by our Privacy Policy.


SECTION 12 – ERRORS, INACCURACIES, AND OMISSIONS

Occasionally there may be information on our site that contains errors or omissions related to product descriptions, pricing, or availability. We reserve the right to correct any such errors.


SECTION 13 – PROHIBITED USES

You are prohibited from using the site or its content for any unlawful purpose.


SECTION 14 – INDEMNIFICATION

You agree to indemnify and hold us harmless from any claim or demand made by any third party due to your breach of these Terms.


SECTION 15 – SEVERABILITY

If any provision of these Terms is found to be unlawful or unenforceable, the remainder shall remain in effect.


SECTION 16 – TERMINATION

These Terms remain in effect unless and until terminated by either you or us.


SECTION 17 – ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and us regarding your use of the site and services.


SECTION 18 – GOVERNING LAW

These Terms shall be governed by and interpreted in accordance with the laws of Canada.


SECTION 19 – CHANGES TO TERMS OF SERVICE

We reserve the right to update or change these Terms at any time. It is your responsibility to review them periodically.


SECTION 20 – CONTACT INFORMATION

For questions about the Terms of Service, please contact us at:

📧 support@vivenityrelief.com