Privacy Policy
Privacy Policy
This website is operated and managed by Vivenity. Protecting your personal data is of great importance to us. We comply with applicable data protection laws, particularly the General Data Protection Regulation (GDPR).
SECTION 1 – WHAT INFORMATION DO WE COLLECT?
When you shop in our store, we collect personal information such as your name, address, and email address as part of the buying and selling process.
When you browse our store, we automatically receive your device’s IP address to gather information about your browser and operating system.
Email Marketing (if applicable): With your permission, we may send you emails about our store, new products, and other updates.
SECTION 2 – CONSENT
How do you give your consent?
When you provide personal information to complete a transaction, verify your credit card, place an order, arrange for delivery, or return a purchase, you consent to our collecting and using it for that specific purpose only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with the opportunity to decline.
How do you withdraw your consent?
If, after you opt-in, you change your mind, you may withdraw your consent at any time by contacting us at support@vivenityrelief.com.
SECTION 3 – DISCLOSURE
We may disclose your personal information if required by law or if you violate our Terms of Service.
SECTION 4 – SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services.
Your data is stored through Shopify’s data storage, databases, and the general Shopify application. They store your data on secure servers behind a firewall.
Payments:
If you choose a direct payment gateway to complete your purchase, Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your transaction data is stored only as long as necessary to complete your transaction and is then deleted.
For more insight, you may want to read Shopify’s Terms of Service or Privacy Policy.
SECTION 5 – THIRD-PARTY SERVICES
Third-party service providers engaged by us will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party providers, such as payment gateways and other payment transaction processors, have their own privacy policies. We recommend reading their policies to understand how your personal data will be handled.
SECTION 6 – DATA SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices.
If you provide us with your credit card information, the data is encrypted using Secure Socket Layer (SSL) technology and stored with AES-256 encryption. Although no method of transmission or storage over the Internet is 100% secure, we comply with all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 – COOKIES
We use cookies to enhance your experience. Below is a list of cookies we use:
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_session_id: Unique token, sessional. Allows Shopify to store information about your session (referrer, landing page, etc.). -
_shopify_visit: No data held. Persistent for 30 minutes from the last visit. -
_shopify_uniq: Counts the number of visits by a single customer. Expires midnight (relative to the visitor) of the next day. -
cart: Stores information about the contents of your cart. Persistent for 2 weeks. -
_secure_session_id: Unique token, sessional. -
storefront_digest: If the shop has a password, this determines if the current visitor has access.
You can disable cookies through your browser settings.
SECTION 8 – AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your province or territory of residence, or that you have given us your consent to allow any of your minor dependents to use this site.
SECTION 9 – CURRENCY CONVERSION
By using our site, you agree that third parties may process your IP address to determine your location for currency conversion purposes.
SECTION 10 – CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time. Changes will take effect immediately upon posting on the website.
YOUR RIGHTS UNDER GDPR
Under the GDPR, you have the right to:
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Access the personal data we hold about you
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Correct inaccurate or incomplete data
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Request the deletion of your data (“Right to be Forgotten”)
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Restrict or object to the processing of your data
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Request the portability of your data
To exercise any of these rights, please contact us at support@vivenityrelief.com.
QUESTIONS & CONTACT INFORMATION
If you would like to access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact our Privacy Compliance Officer at: